Refund policy
Returns: All goods are QC'd at our factory after dye. However, if there are any damages or shortages in the delivered order you must contact us via email help@massiveprints.net within 7 days of shipment received.
This applies even if the customer is sending the dyed goods straight to a print shop, finisher, another client, etc. They are still required and responsible to do their own quality control check within the time frame of 7 business days upon delivery. If there is no email notification after the 7 business days, Massive is not responsible for any damages or shortage finding from thereon.
Returns are accepted within 7 days of order delivery. All returned items are inspected before an Exchange/Store Credit/Refund can be processed so please ensure that items are in new, unworn, and unwashed condition; to include being free of smells, stains, makeup, deodorant, and/or bodily fluids. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Return Processing Time Frame
We process all return requests within 5-7 business days once the returned goods are received.
Reserved Rights Regarding Orders/Returns
We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
"Worn" means any item that shows visible signs of wear, such as creases, stretched fabric, or pilling. This includes items that have been worn outside the house or have noticeable signs of use.
"Altered" means any item that has been modified or changed from their original condition, including alterations made by the customer or a third party. This includes shortened hems, added embellishments, or any other modifications that alter the original design.
"Laundered" means any item that has been washed, either by machine or by hand. This includes items that have been laundered using detergent, fabric softener, or any other cleaning agents.
"Damaged" means any item that has visible physical damage, such as tears, rips, holes, or stains that cannot be easily removed. This includes damage caused by accidents, improper handling, or inappropriate use.
"Missing" means any item components or parts of the item that are not present when returning, such as detachable accessories, tags, original packaging, or any included extras.
Shipping: Massive offers freight options available through our carrier affiliate network or Local Pickup which allows customers to set up shipping through their own freight forwarder or pickup themselves. The risk of loss and title for products pass to you upon our delivery to the carrier.